When you first joined Nomad Internet, you paid an initial fee for your modem. Joining Nomad gave you access to extraordinary equipment at a fraction of the equipment’s cost (MSRP $599 and up). As the business has moved forward with thousands and thousands joining monthly, we are being forced to recognize that we cannot continue the high level of service our customers require while covering the cost of the modems involved.
You don’t have unreliable equipment made in China, you have military spec-grade U.S. technology.
For all new customers we are switching from an up-front fee to a monthly rental for the modems provided.
For existing customers we will be crediting the initial payment made against the future monthly rental charge. We will also price-protect your service for one year and provide a concierge level of service that new customers will either be paying for or not receive. We want to continue providing you world-class service at an affordable price.
This update offers us more flexible options and ensures you’ll always have access to the most reliable, modern equipment. Plus, we’re rolling out some exciting benefits with our new modem plans!
For existing customers we will be crediting the initial payment made against the future monthly rental charge. We will also price-protect your service for one year and provide a concierge level of service that new customers will either be paying for or not receive. We want to continue providing you world-class service at an affordable price.
This update offers us more flexible options and ensures you’ll always have access to the most reliable, modern equipment. Plus, we’re rolling out some exciting benefits with our new modem plans!
What’s Changing?
When you first joined Nomad Internet, you paid a one-time fee for your modem. While this gave you access to our equipment, we understand that technology and customer needs change over time. To ensure your modem stays up-to-date and gives you the best performance possible, we’re switching from the one-time rental fee to a new monthly rental model.
This update offers us more flexible options and ensures you’ll always have access to the most reliable, modern equipment. Plus, we’re rolling out some exciting benefits with our new modem plans!
New Monthly Rental Options
Nomad Premier Modem Rental – The Best Experience
If you value reliability and want to ensure your internet experience is always top-tier, then our Nomad Premier Modem Rental is designed for you. This option offers unmatched peace of mind, convenience, and protection—all for just a small monthly fee.
Experience support like never before with Nomad Premier! Say goodbye to frustrating hold times and waiting around for help. With Nomad Premier support, you’re in control. Our concierge support system lets you choose when you want to talk, scheduling a call at the time that works best for you—we’ll call you!
Here’s why Nomad Premier is the smartest choice:
- Ultimate Peace of Mind: With unlimited repairs for accidental damage, you’ll never have to worry about unexpected costs or interruptions. We keep your modem in perfect shape so you stay connected without hassle.
- Express Replacement Service: If anything happens, we’ll ship you a new modem immediately—no waiting, no frustration. You'll get uninterrupted service, so you’re never stuck without the internet you need.
- Advanced Security: Stay protected from online threats with enterprise-grade security features built into your modem. This isn’t just about the internet—it’s about keeping your whole household safe.
- Priority Tech Support: You’ll have direct, fast access to our best tech support team. No waiting in long queues—your issues are handled with priority, and you can schedule a call that works best for you! Last but not least, our 24/7 equipment monitoring ensures everything is running smoothly.
Nomad Premier gives you the confidence that your internet will always be fast, secure, and ready when you need it—making it worth every penny.
Cost: $15 Omen, $20 Air, $25 Raptor per month.
2. Standard Modem Rental
If you’re looking for a simpler, more budget-friendly option, our Standard Modem Rental still provides the essential internet experience you need:
- Reliable Connectivity: Access to our Nomad modems for strong, consistent internet.
- Live Chat and Email Support: Our team is ready to help through online channels.
Cost: $0 Omen, $0 Air, $15 Raptor per month.
Nomad Legends – Special Loyalty Pricing
Nomad started as a small company, signing up one customer at a time. While a lot has changed since then, we remember the customers who have stuck with us for years: Nomad Legends.
We have created special reduced pricing for customers who signed up on or before September 1st to honor your loyalty.
Nomad Premier Legendary Pricing: $10 (Omen), $15 (Air), $20 (Raptor)
What Does This Mean for You?
If you’ve already paid the one-time rental fee, don’t worry—we’re giving back! The amount you paid will be credited to your account, and the amount will be adjusted for how long you’ve had the modem. You’ll automatically opt into our Premier Modem Rental plan by continuing to use your modem.
Prefer to switch to the Standard Modem Rental? No problem! You can make that change, too.
What to Expect on Your Next Bill:
Starting with your next billing cycle, you’ll see:
A new line item for the monthly modem rental fee based on your plan choice.
A credit from your one-time rental payment is applied to your account.
Starting with your next billing cycle, you’ll see:
A new line item for the monthly modem rental fee based on your plan choice.
A credit from your one-time rental payment is applied to your account.
Your Options:
- Continue Service: No action is required if you agree to these changes. Your service will continue smoothly with the new modem rental model.
- Discontinue Service: If you prefer not to transition, you can return your modem with a prepaid shipping label, and we’ll process your account closure once we receive it.
If you prefer not to opt for the premier rental and would like a free rental instead, you can visit this link: https://wiki.nomadinternet.com/s/home/doc/how-to-opt-out-of-premier-4lYusOV2ub. Additionally, if you were incorrectly charged a rental fee for Nomad Premier, we will ensure that you receive a refund.
Need Help? We’re Here for You!
We understand that changes can bring questions and are here to help! If you need assistance or want to discuss your options, don't hesitate to get in touch with us at support@nomadinternet.com. We’re always happy to help.
Thank you for being a part of the Nomad family. We’re excited about these updates and believe they’ll bring you even better service and connectivity!
Warm Regards,
The Nomad Internet Team