The process of acquiring and setting up an internet service

The process of acquiring and setting up an internet service

After conducting your research and selecting an internet service provider (ISP) plan, the last stage is to proceed with the ordering and installation of the service.

The steps involved in acquiring an internet service

There are three different methods to request internet service, namely via telephone, online, and in-person. Depending on the urgency and personal preferences, each approach has its own benefits and procedures that need to be followed.

Via telephone conversation

Ordering internet service over the phone is a common and convenient way for people to get connected. This method is particularly useful when it's unclear which packages are available at your address and whether professional installation is required. Major internet service providers such as AT&T Internet and Xfinity provide their phone numbers on their websites, making it easy to call and place an order.

One of the benefits of ordering over the phone is that it allows customers to clarify any questions they may have about the available packages and the installation process. Representatives of internet service providers are trained to provide valuable information about the services they offer and can offer tailored recommendations based on the customer's needs.

When ordering internet service over the phone, the process usually begins with the representative asking for the customer's address to determine which packages are available in that location. Once the customer has selected a package, they may be asked to provide additional information such as their preferred installation date, billing information, and contact details. Customers can also expect to receive a follow-up email with a contract to confirm their order.

It is worth noting that for month-to-month internet plans, the contract is often less formal and included when the customer creates an account. Additionally, customers who order over the phone can sometimes take advantage of special offers or discounts that are only available by calling in.

Via the internet

Ordering internet service online has become increasingly popular, with many providers like Verizon, CenturyLink, and Frontier offering this method. One of the main advantages of ordering online is that it allows customers to browse and select the exact plan they want on the provider's website, without having to talk to a salesperson before making a decision.

Another benefit of ordering online is that it can often be done at any time, making it a convenient option for those with busy schedules. Customers can compare different packages and prices from the comfort of their own home and choose a plan that fits their needs and budget.

However, it is important to note that some providers may require customers to call them after placing an order online. This is usually to confirm details such as the installation date, billing information, and other specifics related to the order. In some cases, customers may have to speak to a live person on the phone before the provider can schedule an installation or activate the service.

It is also worth mentioning that ordering internet service online can sometimes come with special promotions or discounts that are only available through the provider's website. These promotions may include free installation or reduced monthly fees, among other incentives.

When ordering internet service online, customers should ensure that they are ordering from a reputable provider with secure online payment options. They should also carefully review the terms and conditions of the plan they are selecting to ensure that it meets their needs and preferences.


Purchasing internet service in person is a viable option for those who live in areas where their desired provider has a physical storefront. However, it's important to note that not all providers have physical locations, and they are typically only found in larger metropolitan areas like Los Angeles, Chicago, and New York, with a few exceptions like MetroNet.

One of the primary advantages of buying internet service in person is the ability to speak face-to-face with a trained representative and ask any questions you may have about the service. This can be particularly helpful if you're new to internet service or have specific needs or requirements that you want to discuss with someone knowledgeable.

Additionally, buying in person can be a good option if you prefer to install your own Wi-Fi but don't want to wait for the provider to mail the router to you. You may be able to purchase and take the equipment with you on the same day, saving you time and hassle.

However, it's important to keep in mind that buying in person may not be the most convenient option for everyone. If you live in a rural area or don't have easy access to transportation, it may be more difficult to visit a physical storefront. Additionally, if you have already done your research and know exactly what you want, ordering online or over the phone may be a faster and more efficient option.

The process of installing internet service

When it comes to installing internet service and setting up Wi-Fi, there are three main options available: professional installation, self-installation using provided equipment, and self-installation using your own equipment.

Professional cable installation

When you're scheduling a cable installation appointment, it's important to keep in mind that the company you choose will have its own unique process and instructions for coordinating with the installer and selecting an appropriate time. However, there are a few general tips that can be applied across the board to ensure a smoother experience. 

  1. One such tip is to schedule at least two hours more time than the company quotes you, just in case the installer is running late or needs additional time to complete the job. This will help you avoid feeling rushed or stressed during the installation process.
  2. Another important consideration is the layout of the room where the installation will take place. If you're having a TV installed, for example, it's a good idea to move any large furniture items away from the wall where the TV will be mounted. This will provide the installer with enough space to work and help prevent any accidental damage to your furniture.
  3. Finally, once the installation is complete, it's important to thoroughly test the service to ensure everything is working properly. This includes verifying that the download speed of your plan is being met and that there are no issues with connectivity or signal strength. If you do encounter any problems, be sure to bring them to the attention of the technician before they leave so that they can address them immediately.

Self-Install Kit

Self-installation kits are a cost-effective way for internet-only customers to bypass installation fees. These kits come with all the equipment you need to set up your internet connection, including a modem, router, Ethernet cables, coaxial cables, and step-by-step instructions.

  • Self-install kits are a convenient option for internet-only customers who want to avoid installation fees.
  • The kit typically includes a modem, router, Ethernet cables, coaxial cables, and step-by-step instructions.
  • Installing the kit is usually straightforward, involving simple tasks such as plugging in devices and turning them on.
  • If you run into any issues, providers offer support over the phone to guide you through the installation process.

The self-installation process for internet service is usually straightforward, involving plugging in the devices and powering them on. In case of any difficulties, providers offer support over the phone to guide customers through the process and address any issues that may arise.

Installing your own equipment without professional help

To set up your own modem and router, there are several steps you need to follow:

  1. First, connect the modem to either the coaxial or phone jack.
  2. Then, plug the modem's power cord into an electrical outlet.
  3. Next, connect the router to the modem using an ethernet cable.
  4. Plug in the router's power cord to a wall socket.
  5. Finally, call your provider's tech support number and provide them with your modem's MAC address to activate service.

It's important to make sure that you have all the equipment properly connected before calling your provider's tech support. They will use the MAC address to identify your device and activate the service. By setting up your own equipment, you can have more control over your internet service and potentially save money by avoiding rental fees for the provider's equipment.

Verifying your contract is essential to ensure you fully understand the terms and conditions of the agreement

When it comes to service contracts and fees, each provider has their own unique approach. Nowadays, many providers offer contract-free services, which only require agreeing to basic terms and conditions when setting up an online account in order to access the internet.

If you sign up over the phone or online, you will likely receive an email with the contract attached or be directed to sign an e-contract via the provider's website. In-person sign-ups should allow for the production of a paper or digital contract on the spot.

It's important to confirm the details of your contract to avoid any misunderstandings or unexpected fees. Before signing, make sure to read the entire contract thoroughly and take note of any fees or clauses that may impact your service or billing. Be sure to ask any questions or clarify any points of confusion with your provider.

It's also a good idea to keep a copy of your contract for future reference, either in physical or digital form. This way, you can refer to it as needed and have a clear understanding of your service agreement. Additionally, if you ever need to dispute a billing issue or cancel your service, having a copy of the contract on hand can be helpful in resolving the matter efficiently.

Make sure to take advantage of the satisfaction guarantee

As a new internet customer, it’s important to test your service thoroughly as soon as it is installed. This is because many providers offer satisfaction guarantees for a limited period of time, typically around 15 days. During this period, if you find that the service isn’t meeting your expectations, you can cancel for free. However, it’s essential to take advantage of this offer within the agreed-upon time frame, as waiting too long could result in an early termination fee.

It’s worth noting that the maximum download speed advertised by your provider may not always be achievable over Wi-Fi due to signal degradation. As a result, you may experience speeds that are around 15-25% lower than the maximum speed advertised for your plan. 

This is normal and can be remedied by connecting your device directly to the router using an ethernet cable. Alternatively, you could explore the use of mesh networking routers and Wi-Fi extenders to improve connection reliability.

If you do encounter any issues with your Wi-Fi after installation, it’s important to try and troubleshoot the problem yourself before contacting tech support. This could involve learning how to troubleshoot common Wi-Fi issues, such as connectivity or signal strength problems. 

Additionally, ensuring your home network is secure can help prevent potential issues before they arise.

In conclusion, ordering and installing internet service can seem overwhelming, but it doesn't have to be. By following the steps outlined in this guide, you can ensure a smooth and successful installation. Remember to research providers, compare plans and prices, and take advantage of any special deals or promotions. 

Additionally, don't forget to test your service during the satisfaction guarantee period and troubleshoot any issues before calling tech support. With these tips, you'll be on your way to enjoying fast and reliable internet in no time.

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