📦 A Message from Nomad Internet: Shipping Delays, Transparency, and What We’re Doing to Fix It

Shipping Delays, Transparency, and What We’re Doing to Fix It

Hi Nomad Family,

We want to talk openly and honestly with you — because you deserve that.

Over the past few weeks, we’ve experienced something incredible and unexpected: our Try Before You Buy program took off. The response has been overwhelming, and the love and enthusiasm we’ve received from new customers across the country has blown us away.

We’re so grateful to see how many of you are excited to try Nomad. But with that success has come a challenge we didn’t anticipate at this scale: keeping up with demand.

🙏 We're Sorry — Truly

We know many of you are still waiting on your modem shipment or have experienced longer-than-usual delays. If that’s you — we want you to know: we hear you, we see you, and we’re sorry.

This is not the experience we want for our customers. You signed up for a smooth, seamless connection to high-speed internet, and we know it’s frustrating when things don’t go according to plan — especially when you're counting on us.

We built Nomad to serve rural, remote, and on-the-go customers — people who often don’t have many internet options to begin with. That’s why this situation weighs on us personally, and why we’re doubling down on doing better.

💡 What’s Causing the Delay?

To be completely transparent:

• Try Before You Buy exploded faster than expected, creating a demand spike

• Inventory turnover hit record highs, leaving some models temporarily out of stock

• Our manufacturing and shipping partners need breathing room to restock, reconfigure, and test modems

• Each modem is carefully tested, configured, and cleaned before shipment — we refuse to sacrifice quality for speed

The good news is: this is temporary.

✅ What We’re Doing Right Now

We’re not standing still. Here’s how we’re actively working to resolve this:

1. We’re releasing updated shipping estimates starting today

These new timelines will apply to all future orders — and in some cases, to orders already placed. The goal is transparency, so you know what to expect and can plan accordingly.

2. We’re increasing staffing and fulfillment power

Over the next few weeks, we’re ramping up our warehouse operations to process more orders faster without sacrificing quality.

3. We’re restocking daily

New inventory arrives at our fulfillment centers every day, and we prioritize backlogged orders based on the order date and shipping level selected.

4. We’re improving communication

You’ll receive more consistent updates, including:

• Order and shipping confirmation emails

• Tracking info as soon as your modem ships

• Live chat and email support if you need answers fast

📦 Updated Shipping Options

Here’s our updated, flat-rate shipping structure:

We’ve added these estimates based on our current capacity — and while these are the realistic maximums, many customers may receive their modems sooner.

We’d rather set the right expectations now and surprise you with faster service than promise too much and fall short.

💬 If This Doesn’t Work for You…

We completely understand.

If your situation has changed or the delay doesn’t work for your schedule, please contact us. We’ll make it right — whether that means:

• Canceling or updating your order

• Exploring a different shipping tier

• Helping you find the best plan moving forward

📧 Email: support@nomadinternet.com 💬 Live Chat: Available on our website

Our customer care team is standing by and ready to help however we can.

🙌 Thank You for Sticking With Us

If you’re waiting on an order, please know that we are working around the clock to deliver it. Not just your modem — but also a better customer experience, more transparency, and a company you can trust.

This moment of growth has tested our systems and shown us how incredible our customers are. Your patience, understanding, and grace have not gone unnoticed.

We’re making changes now to ensure this doesn’t happen again, and we’re building a Nomad Internet that will scale with your trust — every step of the way.

Thank you for choosing us. We won’t let you down.

With gratitude, 

The Nomad Internet Team