Canceling your internet service shouldn’t feel like breaking out of a high-security prison. You shouldn’t have to navigate a labyrinth of phone menus, plead your case to three different “retention specialists,” or hunt for a hidden link buried five layers deep on a website.
At Nomad, we believe in a simple principle: your subscription is yours to control.
That’s why a core pillar of the Nomad Promise is our one-click cancellation policy. It’s exactly what it sounds like.
How It Works
1. Log in to your Nomad customer portal.
2. Go to your account settings.
3. Click the big, red button that says “Cancel My Subscription.”
That’s it. No forms to fill out. No survey to complete. No waiting for a confirmation email. The moment you click it, our system initiates the cancellation process.
The n8n Orchestration Behind the Click
When you click that button, it triggers a secure webhook that calls our “🚫 Nomad Promise — Cancellation Handler” workflow, running on our n8n v2 instance.
Here’s the journey your click takes:
1. Webhook Received: The n8n workflow receives the cancellation request, which includes your unique customer ID.
2. Confirmation Email Sent: The workflow immediately triggers an email to you, confirming that your cancellation has been initiated. This is your instant peace of mind.
3. Chargebee Subscription Canceled: n8n makes a secure API call to Chargebee to set your subscription to `cancel_at_end_of_term`. You can continue to use the service until your current billing period ends.
4. Promise Audit Triggered: The workflow then automatically triggers the `PromiseAudit` process, which checks your last 90 days of usage to see if you’re eligible for an automatic refund.
| Step | System | Action |
|---|---|---|
| 1 | Customer Portal | You click “Cancel” |
| 2 | n8n Workflow | Receives webhook, sends confirmation email |
| 3 | Chargebee API | Subscription is set to cancel |
| 4 | n8n Workflow | `PromiseAudit` for refund eligibility is initiated |
The End of Retention Traps
Most companies see cancellations as a failure. They build systems designed to make it as difficult as possible for you to leave, hoping you’ll just give up. We see it differently.
We believe the only way to earn your business is to provide a service so good you don’t want to leave. Forcing you to stay is a losing game. The Nomad Promise is our commitment to earning your loyalty, not trapping it.
One click. No hassle. That’s how it should be.
