At Nomad Internet, we know that actions speak louder than press releases. We also know that, in the past, we haven't always earned your trust. From communication gaps during outages to cancellation processes that felt like a maze, we recognize where we fell short of the service you deserve.

We aren't here to paper over those mistakes. We are here to fix them.

This month, we are introducing the Nomad Promise and a new Customer Bill of Rights—a set of ironclad guarantees designed to put you, the customer, back in the driver's seat.

The Founders are in the Queue

The most significant change happening right now isn't a new piece of software—it’s a change in who is answering your messages.

Starting today, our founders are personally working on customer support tickets. They aren’t just reviewing reports or delegating tasks; they are in the queue, reading your messages, and ensuring every issue is resolved the right way.

As rural residents ourselves, we started this company to solve the very problems you face, and we are returning to those roots to make things right.

What is the Nomad Promise?

The Nomad Promise is a suite of four core commitments active for every subscriber, effective immediately:

• Refund If It Didn’t Work: If you experience outages, connectivity failures, or performance that doesn't meet our word, you get your money back. No partial credits, no runaround.
  
  

• One-Click Cancellation: You shouldn't have to fight to leave. You can cancel from your account portal at any time with a single click—no phone calls or hold music required.
  
  

• Proactive Monitoring: Currently in development and will be launching soon. This upcoming feature will allow us to actively monitor connected devices and reach out if we detect service issues — often before you even need to contact us.
  
  

• Service Guarantee: If your service falls short of what we promised, we will provide a real refund, not just a subscription credit.

Your Customer Bill of Rights

We believe in "Plain English" over legalese. Our newly published Bill of Rights is built on a simple foundation: The Right to Leave.

"You can cancel your service at any time, for any reason, in one click from your account portal. No phone calls. No waiting periods. No questions asked."

Making It Right for Past Issues

If you were affected by past outages or billing problems, we want to hear from you. We’ve set up a dedicated channel where you can submit a refund or cancellation request that goes directly to our founding team for review.

Submit A Request

We’re grateful to have you with us as we build a more transparent, reliable Nomad Internet.