I've been using this for about 2 months now and can say it doesn't work. At best I've gotten 1mbps download and about 0.4mbps upload. So needless to say, I can't stream or upload anything. I can barely download a 2 page .pdf document on this connection. I'm confused about how to return this though so I keep being charged. Where do I send this device back to?

Received a modem with no power cord have had no success trying to get a power cord although they don’t have a problem taking my money. Also no success requesting an RMA so that I can send this modem that I can’t use back. Horrible horrible company

I followed all instructions, plugged it in and waited overnight, though I checked after 2 hours and saw the network in my list of available networks. In the morning, the network was nowhere to be found. After a bit, it popped up…so I attempted to log in. Nope. Wasn’t letting me. So I called the phone number on the sheet. They are not accepting phone calls due to Covid. So I initiated a chat online, on my current, pretty sketchy wifi….After TWO HOURS of chatting, with me following the agent’s instructions, he said open a new browser and type this in……so I did. It said can’t be found. He said, no, connect to THIS WiFi and then open a browser and type that in…..I’m pretty sure if I could connect to THIS WiFI I wouldn’t be chatting with you right now!!!!! TWO HOURS! He said he would send a replacement, quickly. He extended my 14 day trial period by a week…for these reasons I didn’t give only 1 star, I gave 2…HOWEVER it has been a week now, haven’t seen the new router. Losing confidence quickly. Will be happy to update if/when the new one arrives and works…….

The device did not work, unfortunately. However, we are receiving another device (free of charge) and I will update my pleasure with the device when we receive the newest device.

The probuct doesn't look like the picture. And the service that was selected for me and my wife's area, it's spotty through out the day but will work fine in the late night.